## Formal Complaint Procedures

### 1. **Submission of Complaints**
If you are not satisfied with your purchase or have had a negative experience, you can file a complaint by following these steps:

#### a. **Contact Methods**
- **Email**: Send your complaint to [calamodayaccesorios@gmail.com] with the subject "Complaint - [Order Number]".
- **Complaint Form**: Access our website and complete the complaint form in the "Customer Service" section.
- **Phone**: Call our customer service line at [601 7321455].

#### b. **Required Information**
Be sure to include the following information in your complaint:
- Full name
- Order number
- Complaint details (product, purchase date, description of problem)
- Contact preference (email or phone)

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### 2. **Confirmation of Receipt**
You will receive a confirmation email within 24 business hours, indicating that we have received your complaint and the estimated response time.

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### 3. **Complaint Evaluation**
Our customer support team will review your complaint and get back to you within 5-7 business days with a proposed solution.

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### 4. **Resolution**
Possible resolutions include:
- Product replacement
- Full or partial refund
- Store credit
- Other agreed solutions

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### 5. **Follow-up**
If you are not satisfied with the resolution, you may request an additional review by sending an email to [calamodayaccesorios@gmail.com] with the subject line "Complaint Review - [Order Number]".

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### 6. **Commitment to the Customer**
We are committed to providing excellent customer service and resolving any issues effectively. We appreciate your feedback as it helps us to continually improve.

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